Frequently asked questions

The ‘stays’ gifts offers are valid for 12 months from the date of purchase.

The ‘tastings’ and ‘gastronomy’ gift offers are valid for 6 months from the date of purchase.

Gift vouchers are valid for 6 months at the ‘Tailleur de Bière’ and 12 months at Lou Calen hotel.

The ‘stays’ gifts offers are valid for 12 months, and the ‘tastings’ and ‘gastronomy’ gift offers are valid for 6 months. The ‘stay’ gift offers can be used all year round, at once, excluding the summer period (from July 1^st to August 31^st) and the hotel’s closed period (November), and of course every offer is subject to availability.

The ‘Tastings’ and ‘Gastronomy’ gift offers can be used according to their respective opening periods: in summer for the wine bar, all year round with the exception of November for the Tailleur de Bière, Tuesdays and Thursdays (excluding November) for the Jardin Secret.

Once payment has been made, your voucher or gift offer will be sent to you electronically. You will be able to print your voucher or use it electronically.

Yes, it is necessary to create a customer account on the hotel’s shop website.

Yes, with a supplement of 20€/day.

Yes, of course. At the time of reservation, please inform us of your food allergies. The chef will take this into account when preparing your meal at Le Jardin Secret.

All our rooms are non-smoking, however, outside smoking is permitted. Ashtrays are available on the terraces of the rooms. In the restaurant, smoking is only permitted on the terrace.

Guests are welcome to check in from 4pm.

Guests must vacate their room by 12pm at the latest.

Breakfast is served between 7:30 am and 10:30 am.

With the exception of rooms in the Bessillon category, all the rooms in our establishment have a terrace.

Yes, we have accessible rooms in the Bessillon and Providence category.

Yes, of course. We have spacious rooms that can accommodate up to 4 people. Next summer, a relaxation area beside two child-friendly swimming pools will be entirely dedicated to families. If you would like to make this a part of gift offer, contact the hotel directly to reserve a family room.

VIP reception, ticketing and taxi reservations are standard services at our establishment. We also provide an "office" for our customers (with water fountain, drinks, crockery, and a small kitchen). Furthermore, we regularly offer access to activities and experiences within the hotel estate or further afield, for example, electric bike rental with recommended routes. Should you wish to, do not hesitate to consult our website and make your requests during your next reservation.

Yes. The Lou Calen estate is located 2 minutes walk from the village. In addition to the hotel's main restaurant, Jardin Secret, Didier's wine bar and our artisanal brewery Le Tailleur de Bière, you can easily access the village's bars, restaurants and shops.

Secure parking is available to our customers when they arrive at the reception (access via rue de l'Araignée). Three other car parks are available in the village near the tourist office, in the old bowling ground, and beside the cemetery.

You can benefit from massage services in your room or on a private terrace. The hotel establishment also has a jacuzzi and offers individual sessions of yoga, reiki, body treatments, facials, naturopathy and sports coaching.

It is possible to visit the restaurant with your pet, but please let us know at the time of reservation.