Frequently asked questions to help you buy a voucher, a gift box or an item - LOU CALEN
When can I use my offers, vouchers or gift certificates?
You can use your 'stays' gift offers at LOU CALEN all year round, except during the summer period from July 1st to August 31st and the hotel's closed period in November, subject to availability. These offers are valid for 12 months. 'Tastings' and 'Gastronomy' gift offers, valid for 6 months, can be used according to their respective opening periods.
I have food allergies. Can the restaurant offer me a suitable menu?
LOU CALEN can accommodate food allergies. Please inform us of your allergies when making your reservation, and our chef will prepare a suitable menu for you.
How obtain my gift offer or gift voucher?
After completing your payment, your LOU CALEN gift voucher or gift offer will be sent to you electronically. You can either print it or use it digitally.
Is it possible to smoke in the establishment?
Smoking is not allowed in any of the rooms at LOU CALEN. However, you are welcome to smoke outside, as ashtrays are provided on the room terraces. In the restaurant, smoking is only permitted on the terrace.
Does my room have a terrace?
All rooms at LOU CALEN feature a terrace, except for those in the Bessillon category.
Is it possible for a family to stay in your establishment?
Families can stay at our establishment, as we offer spacious rooms that can accommodate up to four people. Additionally, we will have a relaxation area with two child-friendly swimming pools dedicated to families next summer. For a family gift offer, please contact LOU CALEN directly to reserve a family room.
What concierge services are available?
At LOU CALEN, our concierge services include VIP reception, ticketing, and taxi reservations. We also offer a guest office with amenities and can arrange activities such as electric bike rentals. Please consult our website and make your requests during your next reservation.
Are you located near shops, bars, and restaurants?
You can easily reach shops, bars, and restaurants within a 2-minute walk from the village near LOU CALEN. In addition to our main restaurant, Jardin Secret, Didier's wine bar, and our artisanal brewery Le Tailleur de Bière, the village offers various dining and shopping options.
Is parking easy in your establishment?
Parking at LOU CALEN is convenient, with a secure parking lot available upon arrival at the reception. Additionally, there are three other car parks nearby in the village.
Does the establishment have a spa?
LOU CALEN offers massage services in your room or on a private terrace, as well as a jacuzzi and various wellness treatments. These include yoga, reiki, body and facial treatments, naturopathy, and sports coaching.
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at the LOU CALEN establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as meals at the Michelin-starred Jardin Secret restaurant or nights in the Bessillon room, within our Lou Calen estate.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LOU CALEN.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up directly on site at the time of your order. Digital delivery is immediate, while the beneficiary can book their dates at the LOU CALEN establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the recipient of your choice, at LOU CALEN.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to several people, select the dedicated option during your purchase. You can then invite participants by email or link sharing. Participants can contribute to the kitty to offer a moment of relaxation and indulgence at our establishment LOU CALEN.
How can I choose the amount for a gift card?
At LOU CALEN, the gift certificate amount is predetermined by the proposed gift sets. You can select the amount that fits your budget from the available options, such as the gourmet meal at the Jardin Secret restaurant or the night in the Bessillon room.
How can I log in to my account?
To access your account and manage your gift boxes, log in to our website using your email address and password. If you have forgotten your password, use the reset option available on the login page. Enjoy the full Lou Calen experience.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at LOU CALEN.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple LOU CALEN gift boxes at the same time to offer a varied experience to your loved ones, with a single order.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LOU CALEN website.
How do I purchase or give a gift box?
To offer a Lou Calen gift box, select your box from our different experiences, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box to offer, allowing the recipient to book their dates directly with our Lou Calen establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our LOU CALEN gift boxes allow the recipient to choose from our various experiences, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room, for a custom getaway in Provence.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of the chosen offer. At LOU CALEN, you can customize your box to your liking and send it immediately in digital format for flexible use by the recipient.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at LOU CALEN.
Is the gift box customer service reachable by phone?
LOU CALEN's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM. For any questions regarding your gift box, you can consult the information available on their official website.
Can I check the status of my gift box online?
You can track the status of your LOU CALEN gift box online via your personal account on our website. Log in with the credentials provided when you purchased your LOU CALEN box.
Is there an online chat available for questions about gift boxes?
An online chat is available on the LOU CALEN website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment LOU CALEN.
Is there a dedicated customer service for gift boxes?
LOU CALEN's customer service is available for any questions regarding your gift box. You can obtain useful information by phone, email, or through the online form. Enjoy your experience with LOU CALEN to the fullest.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box in this FAQ. You will discover the reservation terms, the validity of your box, and other practical tips to fully enjoy your experience at LOU CALEN.
Is spa access included in my gift box?
Access to the spa is not included in your gift box. However, you can enjoy the 3 heated pools and the jacuzzi with the Swimming & Delicacies offer at the Jardin Secret LOU CALEN restaurant.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Lou Calen gift box has access to the same services as other customers, in accordance with the establishment's conditions. Whether it's a meal at the Jardin Secret, a night in the Bessillon room, or a tasting at the O'Fadoli bar, you will fully enjoy the Lou Calen experience.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the specific terms for each offer, such as a gourmet meal at the Jardin Secret restaurant or a night in the Bessillon room, to fully enjoy your experience at LOU CALEN.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment LOU CALEN.
Is breakfast included in my gift box?
At LOU CALEN, breakfast is served from 7:30 am to 10:30 am.
Is special attention given to the recipient of a gift box?
The recipient of a LOU CALEN gift box can enjoy special attention during their stay, with services tailored for a relaxing experience and reconnection with nature. Specific terms are detailed at the time of booking, at our LOU CALEN establishment.
Is a welcome drink included in my gift box?
The Lou Calen gift boxes include a welcome drink to greet you at our establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the spa at our LOU CALEN domain.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available to meet your specific needs at LOU CALEN.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and sent immediately after purchase, allowing your clients to book their stay or service dates at their convenience at LOU CALEN.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LOU CALEN.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for LOU CALEN gift boxes.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details online via your customer account. Please provide your order number and the new information. LOU CALEN's establishment conditions apply for changes.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The terms depend on the specific conditions of your gift box, which are available during your reservation at LOU CALEN.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly the terms and conditions of the establishment LOU CALEN.
Is there a dress code for the gift box?
The dress code for the restaurants and bars at Lou Calen is generally smart casual. For Le Jardin Secret, a Michelin Green Star, smart attire is recommended. Enjoy your experience at this Provençal eco-resort, Lou Calen.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered. LOU CALEN gift boxes include a variety of experiences, and some may be suitable for different ages. For precise information, it is advisable to check the specific conditions of each box.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the LOU CALEN establishment.
How can one access the hotel from the airport?
To access the Lou Calen hotel from the airport, you can choose a taxi transfer or a rental car. The establishment is located about an hour from the sunny beaches of the French Riviera, making it easily accessible from the region's airports. Lou Calen.
Is the establishment accessible to people with reduced mobility?
At LOU CALEN, we offer accessible rooms for people with reduced mobility in our Bessillon and Providence categories.
Are pets allowed in the establishment?
You are welcome to bring your pet to the Jardin Secret restaurant. Please inform us at the time of your reservation. This service is offered at LOU CALEN.
Where can I find the menus?
The menus for the restaurants within the Lou Calen estate, such as Le Jardin Secret and Le Bistrot de Lou Calen, are available directly on the establishment's website. You will also find details about the various culinary experiences offered, such as Sunday brunches or gastronomic dinners, at our LOU CALEN establishment.
What are the hours of operation?
The opening hours of the restaurants and bars at the Lou Calen estate vary depending on the day and the service. The Bistrot de Lou Calen is open from Monday to Saturday evening, while the Jardin Secret and the O'Fadoli bar have their own specific hours. To fully enjoy your experience at our establishment LOU CALEN.
Is there parking available near the establishment?
The LOU CALEN establishment has a free private parking lot for its customers, located right next to the rooms and restaurants. This allows you to fully enjoy your stay without worrying about your vehicle.
What are the delivery methods for gift boxes/vouchers?
Lou Calen's gift boxes can be delivered by email or by mail according to your preference. Digital delivery is immediate, while postal delivery follows standard postal times. You will be able to customize your box with all your wishes at the time of purchase, for a unique experience at Lou Calen.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the establishment chosen, with the possibility of immediate digital delivery for quick use at LOU CALEN.
In addition to gift boxes, is it possible to order or have items delivered?
At LOU CALEN, we only offer gift boxes for unique experiences in our hotel industry. For additional items, you can consult the specific conditions of our LOU CALEN establishment.
Is the gift box available in physical format?
Yes, LOU CALEN gift boxes are available in physical format. You can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Our gift boxes are presented in a neat and elegant packaging, reflecting the refined spirit of our establishment Lou Calen.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box at LOU CALEN. It is sent by email, allowing immediate delivery to the lucky recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. Shipping costs are included in the price of the box for fast and hassle-free delivery with LOU CALEN.
Do you deliver gift boxes internationally?
LOU CALEN gift boxes are available for international delivery, with varying shipping costs and times depending on the destination.
What are the delivery times for gift boxes by mail?
Lou Calen's gift boxes are shipped within 48 hours by mail. Delivery times then depend on your shipping address. The boxes can also be sent by email immediately after purchase, for quick use at LOU CALEN.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are specified at the time of purchase, in our establishment Lou Calen.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at the LOU CALEN establishment.
How can I track my order?
You can track your order by logging into your account on our website. The reservation and usage conditions for your gift box are specified at the time of purchase, at our establishment Lou Calen.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order on our official LOU CALEN website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 5 business days from the date of purchase, depending on your location. Your gift box will be shipped as soon as your order is finalized at our LOU CALEN establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment LOU CALEN.
Can my gift box be extended if not used?
The extension of your gift box depends on the specific conditions of Lou Calen. You can enjoy your stay at our eco-friendly domain in Provence, where you can recharge and reconnect with nature.
Can my gift box be exchanged for another service?
The exchange of your gift box depends on the availability and conditions of the establishment. Beneficiaries can book their dates directly with Lou Calen to enjoy their experience.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions at the time of purchase. You can enjoy your stay at our eco-friendly domain LOU CALEN.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of the establishment. You can adjust the dates according to the possibilities offered by the Lou Calen domain.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the specific conditions of each offer. These conditions are specified during the reservation at our establishment LOU CALEN.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The exact terms are indicated during the booking, in our domain LOU CALEN.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our Lou Calen establishment, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for occasions like Valentine's Day, Christmas, or weddings. You can discover offers tailored to these events on our website, to offer a unique experience in Provence with LOU CALEN.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for a unique experience in Provence. You can choose from our offers for a gourmet meal, an overnight stay, or a relaxing day, perfect for celebrating these special moments at LOU CALEN.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with the Lou Calen establishment to provide you with authentic experiences in Provence.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment LOU CALEN, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room. Each box is designed to offer an authentic and rejuvenating experience, in harmony with the Provençal spirit of our domain.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability at the time of booking. Lou Calen's gift boxes offer flexibility to fully enjoy the proposed experience, whether it's a gourmet meal at the Jardin Secret restaurant, a night in the Bessillon room, or a tasting at the O'Fadoli bar. Lou Calen.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at LOU CALEN.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus purchase your gift box with complete peace of mind at our establishment LOU CALEN.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at LOU CALEN.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our Lou Calen establishment, where you can enjoy stays, gourmet meals, and tastings in an enchanting setting in Provence.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at LOU CALEN.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can then offer it with peace of mind, and the recipient can book their dates at the LOU CALEN establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of LOU CALEN gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LOU CALEN, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The purchase and reservation conditions are specified when you buy a gift box from LOU CALEN.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your LOU CALEN gift boxes.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account for simplified management of your order at LOU CALEN.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure for your peace of mind at LOU CALEN.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the general terms and conditions of our establishment LOU CALEN.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The boxes are sent immediately in digital format, allowing the beneficiary to book their dates at the LOU CALEN establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the LOU CALEN establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your LOU CALEN gift box during your order.
Can we add options to your gift box offers?
Lou Calen's gift boxes can be customized according to the available options. Each box offers unique experiences, such as gourmet meals, nights in a room, or tastings, adaptable to your preferences. Lou Calen.
Do you offer premium packaging for gift boxes sent by mail?
At LOU CALEN, we offer you the option to choose a premium packaging for your gift boxes sent by mail, to make them even more exceptional.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion, such as a birthday or a wedding, by choosing from the different options available at LOU CALEN.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our Lou Calen establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LOU CALEN gift box, we can send you a duplicate subject to availability. This duplicate will be issued according to the conditions specified at the time of purchase, in our LOU CALEN establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment LOU CALEN.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a LOU CALEN gift box for another of equal or greater value, subject to our establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LOU CALEN gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the general terms and conditions of your purchase. At LOU CALEN, you can consult these terms directly on our website to find out the exact conditions.
What should I do if the received box is damaged or contains an error?
If your received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to LOU CALEN's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the general terms and conditions of LOU CALEN establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
The LOU CALEN gift box is valid for a specific duration. If the recipient does not use it before the expiration date, it can no longer be used. We recommend checking the specific conditions of the gift box for any possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the LOU CALEN establishment.
How can I redeem the cashback?
The kitty is available as a gift box that you can give or use to book an experience at our establishment LOU CALEN.
What is the processing time for a refund after I make a request?
The refund processing time for a LOU CALEN gift box is usually 14 days from the date we receive your request, subject to the gift box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Lou Calen are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our Lou Calen establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. To fully enjoy your experience, check the available dates when making your reservation at LOU CALEN.
Is booking with a gift box subject to availability?
The reservation with a gift box at Lou Calen is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at LOU CALEN.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number indicated on it. This number is required to validate your reservation at LOU CALEN.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. The restaurants and bars at the Lou Calen domain have varying hours, for example, the Bistrot de Lou Calen welcomes guests from Monday to Saturday evening and on Sunday for brunch. To fully enjoy your experience, check the specific conditions of the chosen offer at LOU CALEN.
Can I use my gift box on holidays?
The use of your gift box at Lou Calen is possible on public holidays, subject to the availability of the establishment. The restaurants and bars of the domain, such as Le Jardin Secret or Le Bistrot de Lou Calen, are open to welcome you in a friendly and warm atmosphere. Enjoy your experience in Provence with Lou Calen.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on availability at the time of booking, at our establishment LOU CALEN.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment LOU CALEN.
Can I make a reservation by phone with my gift box?
Phone reservations with a gift box are possible according to the conditions of the Lou Calen establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the specific conditions of the Lou Calen hotel-restaurant.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the establishment's conditions. This change is possible depending on availability and the rules in effect at LOU CALEN.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room. Any additional charges or options, such as drinks or extra activities, are at your own expense. At LOU CALEN, the reservation and usage conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for a unique experience at our Lou Calen establishment, where you can enjoy Provençal gastronomy and the beauty of the region.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy the experience offered by Lou Calen. The terms of use are specified at the time of booking, at our Lou Calen establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the various services offered by Lou Calen, such as meals at the Jardin Secret restaurant, overnight stays in the Bessillon room, or tastings at the O'Fadoli bar. You can thus fully enjoy the unique experience offered by our establishment Lou Calen.
Is my gift box valid in only one establishment?
Your gift box is valid for the services offered by the Lou Calen estate, located in Cotignac, Provence. You can enjoy one of the gourmet or relaxation experiences offered by our restaurants and wellness spaces, subject to availability and the conditions indicated on your gift box.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Upgrade options may vary depending on the period and available rooms. You can discuss this during your reservation at our establishment LOU CALEN.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated, in accordance with the terms of the LOU CALEN establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site according to the establishment's conditions. The details are indicated on your gift box for your stay or your gastronomic experience at LOU CALEN.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Lou Calen, a piece of ID may be requested to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the reservation conditions of our establishment LOU CALEN.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, and you can choose from our various offers, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room, at our Lou Calen establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift offer from LOU CALEN, you will need to create a customer account on their website.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability and reservation conditions of the LOU CALEN establishment.
What are the check-in and check-out times?
You should vacate your room by 12 pm at the latest. Please ensure all belongings are removed by this time. LOU CALEN.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy gourmet meals, overnight stays in a room, tastings, or relaxation moments according to the selected offer, at our Lou Calen establishment.
What is the difference between a gift box and a free amount voucher?
A LOU CALEN gift box offers a choice among predefined experiences such as an overnight stay, a meal, or a tasting, while a free-amount voucher allows you to pay for a service up to the chosen amount, thus providing additional flexibility to enjoy the services of the LOU CALEN establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your experience at LOU CALEN.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment Lou Calen by mentioning your unique code. The beneficiary can choose from our offers, such as a meal at the Jardin Secret restaurant or a night in the Bessillon room, and fully enjoy our Provençal domain.
Can the gift box be transferred to a third party?
The Lou Calen gift box can be given to another person. Simply indicate this during purchase or modify the recipient directly on your account. You can customize your box with all your wishes and send it immediately in digital format to LOU CALEN.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LOU CALEN, we invite you to check the specific terms when purchasing your gift box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment LOU CALEN.
What is the validity period of a gift box?
Gift vouchers are valid for 6 months at the ‘Tailleur de Bière’ and 12 months at the LOU CALEN hotel.
Are children allowed?
Children are welcome at our LOU CALEN establishment, but some services may be reserved for adults. We invite you to check the specific conditions of the chosen offer.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use all or part of its value. If the amount is exceeded, an additional payment will be required according to the conditions of the LOU CALEN establishment.
Is the spa access private?
Access to the swimming pools and jacuzzi is included in the 'Swimming & Delicacies' box for a day of relaxation at our LOU CALEN establishment.
What types of gift boxes do you offer?
We offer gift boxes for gourmet experiences, stays in hotel-restaurants, romantic nights, or relaxing moments in Provence. You can give a meal at the Jardin Secret restaurant, a night in the Bessillon room, or a day of swimming and indulgence. Discover our offers at LOU CALEN.